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1. Terms and Conditions

1.1 Contact Information

MultiLingual Engineering Pty. Ltd.
ABN: 75612424012
Trading Address: 2, Park Rd, Crawley 6009 WA
Phone: +61 (0)459 357 905
Email: hdutrenit@multicare.live
Country of Domicile: Australia

1.2 Description of Goods and Services

MultiLingual Engineering Pty. Ltd. provides remote control via internet of a metal sculpting workshop.
All items are described accurately on our website. We reserve the right to modify, update, or discontinue products or services at any time.

1.3 Shipping and Delivery

Connection to our workshop is offered via Google Chrome internet browser within 21 days of payment confirmation.

Shipping of the sculpture that might have been created during connection is offered as an option.
See Section 4 for our detailed Shipping and Delivery Policy.

1.4 Transaction Currency

All transactions are processed in Australian Dollars (AUD).

1.5 Pricing and Total Costs

All prices include GST where applicable.
Connection costs are calculated and displayed at checkout.
If total cost cannot be determined in advance, we will contact you before processing payment.

1.6 Customer Service

We are committed to exceptional customer service. If a product is unavailable, we will notify you within 2 business days and offer a replacement or refund.

1.7 Payment Options and Card Logos

We accept Visa®, Mastercard®, American Express®, JCB®, Diners Club®, UnionPay®, and eftpos®.
All payments are securely processed using PCI DSS–compliant encryption.

1.8 Export Restrictions

We currently ship in most countries in  the world. Export restrictions may apply.

1.9 Refund and Returns

See Section 5 for our full Refund and Returns Policy.

1.10 Privacy

See Section 3 for our Privacy Policy, which complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).

1.11 Security

All transactions are processed using SSL encryption and PCI DSS–compliant payment gateways. See Section 6 for our Security Policy.

1.12 Currency Conversion Disclaimer (if applicable)

All displayed conversions are approximate; final transactions are processed in AUD.

1.13 Governing Law

These Terms are governed by the laws of Western Australia, Australia.

2. Customer Service Policy

We aim to deliver all goods and services promptly and as described.
If we cannot fulfil an order, we will contact you within 2 business days to arrange a substitute or refund.
For enquiries, please contact:
📧 hdutrenit@multicare.live

3. Privacy Policy

MultiLingual Engineering Pty. Ltd. respects your privacy and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

3.1 Information We Collect

We collect your name, contact details, address, and payment information when you place orders, register, or contact us.

3.2 Use of Information

We use personal data to:

• Process orders and payments

• Provide customer support

• Improve services and marketing (if opted in)

• Comply with legal obligations

We never sell your data to third parties.

3.3 Storage and Security

All personal information is stored securely in Australia.
Payment details are encrypted and processed via PCI DSS–compliant gateways and are not stored on our servers.

3.4 Access and Correction

You can request access to or correction of your information at any time via hdutrenit@multicare.live.

3.5 Complaints

For privacy-related concerns, contact our Privacy Officer or the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

4. Shipping and Delivery Policy

4.1 Order Processing

Orders are processed within [1–2 business days] after payment confirmation.
Shipping confirmation and tracking details will be emailed once dispatched.

4.2 Delivery Timeframes

DestinationEstimated Delivery

Metro Areas2–5 business days

Regional Areas3–7 business days

Remote Areas5–10 business days

International shipping times vary by destination.

4.3 Shipping Costs

Calculated at checkout based on weight and location.
 

4.4 Delays and Stock Shortages

If a product cannot be shipped, you will be notified within 2 business days and may choose a refund or alternative.

4.5 Lost or Damaged Parcels

Contact hdutrenit@multicare.live immediately if your order is lost or damaged. We will assist in resolving the issue with the courier.

5. Refund and Returns Policy

5.1 Australian Consumer Law

Customers are entitled to a replacement, repair, or refund for major faults as per the Australian Consumer Law.

5.2 Change of Mind Returns

We may accept returns within 14 days for unused items in original condition.
Customers cover return shipping unless otherwise agreed.

5.3 Faulty or Damaged Goods

Report faults within 2 business days of delivery.
We will arrange return shipping and offer replacement or refund options.

5.4 Refund Processing

Approved refunds are issued within 5–10 business days to the original payment method.

5.5 Exclusions

We cannot accept returns on custom, perishable, or hygiene-sensitive products.

6. Security Policy

6.1 Secure Transactions

We use SSL/TLS encryption and PCI DSS–compliant payment gateways (e.g., Westpac, Stripe, PayPal).
Card data is encrypted during transmission and never stored on our servers.

6.2 Data Protection

Access to customer information is restricted to authorised personnel only.
We use firewalls, secure storage, and ongoing security monitoring.

6.3 Fraud Prevention

Transactions are monitored for suspicious activity.
Suspected fraud will be investigated and reported where required.

6.4 Customer Responsibility

Keep your account credentials secure and notify us of any suspected breach immediately at [security@yourbusiness.com.au].

6.5 Data Breach Response

In the event of a security breach, we comply with the Notifiable Data Breaches Scheme under the Privacy Act.

7. Legal and Regulatory Compliance Summary

This website and all related policies are designed to comply with:

Regulation / Requirement Compliance Area

Westpac Merchant Compliance Fully covered

Australian Consumer Law (ACL) Refunds, delivery, pricing

Privacy Act 1988 (Cth) & APPs Privacy and data security

PCI DSS Payment card data protection

SSL/TLS Encryption Secure data transmission

8. Contact Information

For all customer, legal, or compliance enquiries:
📧 hdutrenit@multicare.live
📞and WhatsApp: +61 459 357 905
📍 2, Park rd, Crawley WA 6009, Australia
Business Hours: Mon–Fri, 9:00am–5:00pm AWST

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